BUYING TICKETS
Do I need a ticket to visit the experience?
The Night Market, which contains Food, Beverage, and Retail offerings is open to the public without a ticket. The Experience, the games portion of the experience, requires tickets for everyone visiting, including children. Tickets are valid only for the date and time purchased.
Do I need to have watched Squid Game to enjoy the experience?
The experience is an independent story and game that does not depend on your knowledge of the show Squid Game. However, knowledge of the show will enhance your experience immensely – so don’t hesitate to enjoy it on Netflix!
Is the experience child-friendly and appropriate for all ages?
The experience is open to all. All guests playing the game require a ticket, regardless of age. Parents are encouraged to use their judgment about their child’s ability to fully participate in this series of physical and strategic games.
Is there a limit on the number of tickets per transaction?
There is a maximum of 16 tickets per order online. If you are interested in booking a group, please contact us at sales@squidgameexperience.com.
What is included in a regular ticket vs. a VIP ticket?
A general admission ticket includes the following:
- Admission to the game experience
A VIP ticket includes the following:
- Front of the line admission
- Complimentary coat check
- VIP Lounge access
- Free drink in VIP lounge
- Exclusive mask
- Coupons for discounts on merchandise and snacks at the Night Market
A VIP Anytime ticket includes everything the VIP ticket includes and:
- Anytime admission on the selected day
How does the Anytime VIP Ticket work?
Purchase an Anytime VIP Ticket for ultimate flexibility. You will choose the date and time you plan to attend, but can flex to arrive anytime on the date you select if your plans change. When you arrive, you will enter through the VIP entry to provide expedited entry to the games. This ticket also includes all VIP offerings.
What is the difference between a ticketed time slot and a game group?
The time on your ticket indicates when you should check in at the entry to the game experience. We request that all guests arrive at the venue at least 10 minutes prior to the ticketed time so they have time to move through the venue.
Upon having the timed ticket scanned at the entry, each guest will be assigned to a game group, which is the group that will travel through the exhibit together. For any friend groups that are looking to play the games together, be sure to book the same entry time and speak with the staff member about your group size and preferences. Please note that assignment to a game group is dependent on the order of the entry queue, and inclusion in any specific group is not guaranteed.
Do I have the option to upgrade my ticket?
Yes! If you are interested in upgrading your ticket, please visit Guest Services on site to upgrade your ticket and pay the difference.
Can I get a refund or exchange my ticket?
Unused tickets may be exchanged up to 24 hours before the ticket date and time into an alternate date based on availability. Tickets are non-refundable, but changeable. Please follow the instructions in your ticket confirmation in the email or contact us.
Can I transfer my tickets to someone else?
Yes! You are welcome to transfer your tickets to another individual. In the email you received with the tickets, you will see an option to transfer some or all of your tickets. Please follow the prompts at that link to complete your transfer.
I can’t find my tickets that I purchased online. What can I do?
Please search your email (including spam or junk filters if applicable) for a message with your tickets. If you are unable to find your tickets in your email, please contact us or visit Guest Services upon arrival.
Do I need to print my ticket?
No, we accept mobile tickets.
How to redeem a gift card?
To apply a Gift Card voucher to a purchase:
- Open the tickets page at https://tickets.squidgameexperience.com/en/tickets/squid-game-experience-ny
- Choose your date and time, then select the number of tickets and tap on "Get it".
- Log in with one of the sSign-in methods provided (email, Facebook, Gmail or Apple ID).
- You'll see the option "Apply voucher". Tap on it: this will take you to your list of vouchers.
- Enter the Gift Card code and tap on “Apply voucher”. This will apply a discount to the total amount.
- If a voucher appears as "Unavailable", it means that it cannot be applied in that particular experience.
- If you have a voucher code, tap on "Add voucher code" to introduce it.
- Tap on “Pay” and you’re done! You will find your new ticket(s) in the “Tickets” section of the website, as well as you will receive an email confirmation.
Some things to keep in mind:
- For vouchers to appear in your profile, it is important to log in using the same login method through which you were offered the voucher/voucher code.
- Be sure to check the voucher's specifications and expiration date by tapping on it.
GETTING TO SQUID GAME: THE EXPERIENCE
Where is the experience located?
The entrance is located at the corner of 32nd Street and 6th Avenue near Herald Square in Manhattan at 100 W 33rd St. New York, NY 10001.
Transit options include:
MTA Subway: B, D, F, M, N, Q, R, and W to 34-Herald Sq
Rail: NJ Transit, LIRR, and Amtrak to Penn Station or PATH Train to 33rd Street
Bus: M34-SBS, M7 and M55
For nearby parking options, and to book in advance, please visit Parkwhiz.
How long does the experience last and what time should I arrive?
Please arrive 10 minutes prior to your ticketed entry time to allow for wristbanding and game group assignment. The experience lasts approximately 60 minutes, and you are welcome to enjoy food and retail at the Night Market as long as you like before and after your game! If you are making plans after the experience, we suggest allowing at least 90 minutes to two hours for the full experience including any queuing time, the games, and the night market.
What happens if I arrive late for my ticketed entry time?
We ask that all guests arrive at least 10 minutes prior to their ticketed start time. Guests will be assigned to game groups and wristbanded prior to entry into the games. If you intend to play with a group of friends, please make sure your full party is together before checking in. If you arrive late, please visit Guest Services upon arrival to inquire about what options may exist for your unused tickets."
YOUR VISIT
What can I expect from Squid Game: The Experience?
This immersive experience is a real-world interpretation of the iconic Netflix TV show that has swept the globe. In a highly-themed environment, you will be immersed in the world of Squid Game, and play a series of games drawn from, or inspired by the show. For approximately 60 minutes, you will participate in five different games, competing for the leaderboard ranking as you go. The winner is the player ranked number one… but be prepared, things may not be as they seem – the world of Squid Game is full of surprises.
Before and after participating in the experience, the Night Market is the perfect place to relax and have friends with friends and family. Food and beverage offerings, a merchandise store, arcade games, photo ops, and other entertainment will ensure that your day out is complete.
What are the hours of operation?
Open Thursdays through Mondays plus special holiday hours! View our hours of operation here.
Are there restrooms available?
Restrooms are available for ticketed guests only.
Can I leave the experience and re-enter?
Please flag down a member of staff and indicate that you require an escort out of the games. Once you leave the games, you cannot re-enter the ticketed area. The Night Market is unticketed, and guests can leave and re-enter.
How physically demanding will the experience be?
Squid Games: The Experience is a series of games that involve remaining in an upright position and moving for most of the 60 minutes. The entire experience is accessible for people in wheelchairs or people who require the use of other assistive devices. If you have additional requests or concerns we are happy to discuss how we can accommodate your accessibility needs to ensure an enjoyable experience. Please contact us at support@squidgameexperience.com.
Are accommodations available for guests with additional needs?
We take pride in ensuring that Squid Game: The Experience is welcoming and accessible for guests of all abilities. The experience is fully wheelchair accessible and ADA compliant.
Please note that we can accommodate multiple guests in wheelchairs for each game group. For larger groups using more than two wheelchairs, please contact us at support@squidgameexperience.com.
Service animals as defined by law (i.e., dogs that are trained to do tasks to benefit people with disabilities) are permitted. Please be aware that some lights and noises in the experience can be disturbing to animals. Emotional support animals will not be permitted within the experience.
It is our goal to make the experience not just accessible but welcoming for everyone. We recognize that many different types of accommodations and assistance may be needed and are committed to assisting in any way we can. If you need any additional assistance or accommodations please don't hesitate to contact us at support@squidgameexperience.com or stop by the Guest Services counter when you arrive.
Are there any ASL-friendly dates?
Yes! We have ASL interpreters available on the following dates and times:
- Nov. 16 at 2pm ET
- Dec 21 at 2pm ET
- Jan 18 at 2pm ET
- Feb 15 at 2pm ET
- Mar 15 at 2pm ET
- Apr 19 at 2pm ET
- May 17 at 2pm ET
- Jun 21 at 2pm ET
- Jul 19 at 2pm ET
- Aug 16 at 2pm ET
Can I purchase food and drink at the experience?
Yes! We offer Korean snack items in the Night Market and a full bar including alcoholic and non-alcoholic beverages.
Can you accommodate my dietary needs and food allergies?
All food items are pre-packaged. Please review the ingredients list carefully for any allergies or dietary restrictions.
Will there be merchandise for sale?
An exclusive merchandise collection has been created for Squid Game: The Experience. Items from the collection can be purchased at the venue.
For any refund or exchange inquiries, please contact us at support@squidgameexperience.com.
Can I take photos or record the experience?
Yes, although please do so in a way that is not disruptive to your teammates’ enjoyment of the experience or while actively playing a game. Please refrain from flash photography within the experience for safety reasons. There are photo booths available in the Night Market.
We encourage you to tag your photos on social media with #SquidGameExperience.
Can I check my coat at the experience?
A coat check is available at the entrance. The cost is $3 (VIP packages include complimentary coat check). We strongly recommend checking coats and bags of any size, as the competition involves physical movement that could be restricted by these items. Please note that we cannot check luggage, strollers, food, or any prohibited items.
Will my bag be searched?
We reserve the right to search any packages, bags, backpacks, purses, fanny packs, or any container on the premises.
What items are prohibited in the experience?
Please note that the following items are not allowed inside the experience:
- Weapons and flammables of any kind (guns, ammunition, pocket knives, tasers, pepper spray, fireworks, explosives, road flares, toy guns, water guns, knives, swords, etc.), including off-duty law enforcement or concealed carry permits
- Food or drink (excluding water in a resealable container)
- Animals or pets (Service animals only, as defined by New York law)
- Large packages, suitcases, or similar items
- Wheeled items such as bicycles, scooters, skateboards, e-scooters, etc.
- Strollers (beyond the ticketed entry point)
- Drugs and drug paraphernalia
- Professional cameras (defined as having a detachable lens), video cameras, selfie sticks, and camera stands (including tripods, bipods, monopods)
- Any promotional items or unauthorized solicitations (including flyers, samples, giveaways, etc.)
- Costumes that include masks
What guest conduct is prohibited?
Please note that the following actions are prohibited inside the experience:
- Taking flash photography within the game experience
- Physical contact with any other guests or staff during game play
- Jumping the line
- Touching, fighting, taunting, or threatening remarks towards guests or staff
- Disrupting the game experience
- Smoking and vaping
- Guest are required to wear shirts, pants, and shoes
Failure to follow these guidelines or staff instructions may result in removal from property.
What should I wear to be most comfortable?
Dress comfortably for physical movement, standing, and sitting throughout the experience. Comfortable shoes are recommended. We strongly encourage checking coats to have the best competitive edge during the games. Costumes that cover the face or include prohibited items (such as weapons) are not allowed to play games. For any questions, please speak with a staff member.
Will there be lights and loud noises?
Squid Game: The Experience features theatrical lights and loud noises. If you are sensitive to these effects or have a medical condition that prevents you from interacting with such effects, please contact us at support@squidgameexperience.com.
5 THRILLING GAMES
STEP INTO THE STORY
CELEBRATE YOUR WINS... AND LOSSES
VICIOUSLY HIGH TECH
