SQUID GAME THE EXPERIENCE - NEW YORK

A general admission ticket includes the following: 

• Admission to the game experience

A VIP ticket includes the following: 

• Front of the line admission
• Complimentary coat check
• VIP Lounge access
• Free drink in VIP lounge
• Exclusive mask
• Coupons for discounts on merchandise and snacks at the Night Market

A VIP Anytime ticket includes everything the VIP ticket includes and:

• Anytime admission on the selected day

The time on your ticket indicates when you should check in at the entry to the game experience. We request that all guests arrive at the venue at least 10 minutes prior to the ticketed time so they have time to move through the venue.

Upon having the timed ticket scanned at the entry, each guest will be assigned to a game group, which is the group that will travel through the exhibit together. For any friend groups that are looking to play the games together, be sure to book the same entry time and speak with the staff member about your group size and preferences. Please note that assignment to a game group is dependent on the order of the entry queue, and inclusion in any specific group is not guaranteed.

To apply a Gift Card voucher to a purchase:

1. Open the tickets page at https://tickets.squidgameexperience.com/en/tickets/squid-game-experience-ny
2. Choose your date and time, then select the number of tickets and tap on "Get it".
3. Log in with one of the sSign-in methods provided (email, Facebook, Gmail or Apple ID).
4. You'll see the option "Apply voucher". Tap on it: this will take you to your list of vouchers.
5. Enter the Gift Card code and tap on “Apply voucher”. This will apply a discount to the total amount.

• If a voucher appears as "Unavailable", it means that it cannot be applied in that particular experience.
• If you have a voucher code, tap on "Add voucher code" to introduce it.

6. Tap on “Pay” and you’re done! You will find your new ticket(s) in the “Tickets” section of the website, as well as you will receive an email confirmation.

Some things to keep in mind:

• For vouchers to appear in your profile, it is important to log in using the same login method through which you were offered the voucher/voucher code.
• Be sure to check the voucher's specifications and expiration date by tapping on it.

The entrance is located at the corner of 32nd Street and 6th Avenue near Herald Square in Manhattan at 100 W 33rd St. New York, NY 10001.

Transit options include: 

• MTA Subway: B, D, F, M, N, Q, R, and W to 34-Herald Sq

• Rail: NJ Transit, LIRR, and Amtrak to Penn Station or PATH Train to 33rd Street

• Bus: M34-SBS, M7 and M55

  For nearby parking options, and to book in advance, please visit Parkwhiz.

This immersive experience is a real-world interpretation of the iconic Netflix TV show that has swept the globe. In a highly-themed environment, you will be immersed in the world of Squid Game, and play a series of games drawn from, or inspired by the show. For approximately 60 minutes, you will participate in five different games, competing for the leaderboard ranking as you go. The winner is the player ranked number one… but be prepared, things may not be as they seem – the world of Squid Game is full of surprises.

Before and after participating in the experience, the Night Market is the perfect place to relax and have friends with friends and family. Food and beverage offerings, a merchandise store, arcade games, photo ops, and other entertainment will ensure that your day out is complete.

We take pride in ensuring that Squid Game: The Experience is welcoming and accessible for guests of all abilities. The experience is fully wheelchair accessible and ADA compliant. Please note that we can accommodate multiple guests in wheelchairs for each game group. For larger groups using more than two wheelchairs, please contact us at support@squidgameexperience.com.

Service animals as defined by law (i.e., dogs that are trained to do tasks to benefit people with disabilities) are permitted. Please be aware that some lights and noises in the experience can be disturbing to animals. Emotional support animals will not be permitted within the experience.

It is our goal to make the experience not just accessible but welcoming for everyone. We recognize that many different types of accommodations and assistance may be needed and are committed to assisting in any way we can. If you need any additional assistance or accommodations please don't hesitate to contact us at support@squidgameexperience.com or stop by the Guest Services counter when you arrive.

An exclusive merchandise collection has been created for Squid Game: The Experience. Items from the collection can be purchased at the venue.

For any refund or exchange inquiries, please contact us at support@squidgameexperience.com.

Yes, although please do so in a way that is not disruptive to your teammates’ enjoyment of the experience or while actively playing a game. Please refrain from flash photography within the experience for safety reasons. There are photo booths available in the Night Market.

We encourage you to tag your photos on social media with #SquidGameExperience.

• Weapons and flammables of any kind (guns, ammunition, pocket knives, tasers, pepper spray, fireworks, explosives, road flares, toy guns, water guns, knives, swords, etc.), including off-duty law enforcement or concealed carry permits
• Food or drink (excluding water in a resealable container)
• Animals or pets (Service animals only, as defined by New York law)
• Large packages, suitcases, or similar items
• Wheeled items such as bicycles, scooters, skateboards, e-scooters, etc. 
• Strollers (beyond the ticketed entry point)
• Drugs and drug paraphernalia
• Professional cameras (defined as having a detachable lens), video cameras, selfie sticks, and camera stands (including tripods, bipods, monopods)
• Any promotional items or unauthorized solicitations (including flyers, samples, giveaways, etc.)
• Costumes that include masks

Please note that the following actions are prohibited inside the experience:

• Taking flash photography within the game experience
• Physical contact with any other guests or staff during game play
• Jumping the line
• Touching, fighting, taunting, or threatening remarks towards guests or staff
• Disrupting the game experience
• Smoking and vaping
• Guest are required to wear shirts, pants, and shoes

Failure to follow these guidelines or staff instructions may result in removal from property.